4-minute 911 glitch after Pa. officer’s shooting is investigated
MIDDLETOWN, Pa. — Pennsylvania county officials and a computer vendor are investigating after a 911 computer went down for four minutes while a dispatcher was speaking with officers at the scene where a policeman was shot and wounded.
The Delaware County Daily Times reports the computer began rebooting during the emergency response. The dispatcher was able to switch to another computer to communicate with officers in the field. Folcroft borough Officer Christopher Dorman was shot Friday but has since been released from the hospital.
A Redmond, Washington-based company called Zetron that supplied the computer is sending a technical representative to examine it Thursday. The county is also hiring its own expert to review the glitch.
Data from the call and log information has been preserved for the experts to review.