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Amazon resumes delivery service to New Freedom after 'incident'

Tina Locurto
York Dispatch
FILE- In this Aug. 3, 2017, file photo, packages pass through a scanner at an Amazon fulfillment center in Baltimore. Amazon's Prime Day starts July 16, 2018, and will be six hours longer than last year's and will launch new products. (Photo/Patrick Semansky, File)

Amazon will be delivering packages to New Freedom again after services were temporarily halted, a company spokesperson said.

Services were "temporarily adjusted" in some areas to ensure the safety of the Amazon team, said spokesperson Katelyn Richardson. Services resumed July 2. 

An "incident" involving an Amazon customer and a delivery driver temporarily halted service in the borough, according to several emails from Amazon Logistics Customer Service.

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Emails with information regarding the halt in delivery services were obtained by Marc Hudgins, a New Freedom resident who contacted Amazon Logistics after multiple orders didn't arrive.

While the emails sent to customers state the stoppage is permanent, Richardson, the company spokesperson, said the move was temporary.

"Amazon's top priority is the safety of our associates and delivery partners," she wrote in an email. "We temporarily adjusted our typical delivery operations in some areas to ensure the safety of our teams."

Hudgins said he first noticed something was wrong when his order scheduled to arrive June 25 never reached his house.

"I had several orders coming through and they all had the same pattern — it says it's undeliverable," Hudgins said. "It's getting really suspicious."

Hudgins isn't the only resident who's experienced issues. 

A Facebook post first shared by Mandie Austin on a New Freedom Community page describing similar frustration over undelivered packages garnered attention and had more than 140 comments as of Thursday. 

"I just received my first email about an undeliverable item. This is crazy," said Nicole Hammond in the Facebook thread. 

Southern Regional Police Department Chief James Boddington told The York Dispatch on Thursday that he was unaware of any incidents involving an Amazon driver in New Freedom.

Pennsylvania State Police could not be reached Thursday for comment.

"Our customer service team is available to work with any customer who is experiencing an issue to resolve as quickly as possible," Richardson wrote. 

It's unclear if the apparent delivery stoppage had affected all of New Freedom Borough or just certain neighborhoods. It's also unclear if other communities throughout the region are also experiencing stoppages. 

Amazon's stock boomed on Nasdaq amid the nationwide lockdowns resulting from the coronavirus pandemic. The company's stock price increased 13% in June amid questions about worker safety at its fulfillment centers. 

— Reach Tina Locurto at tlocurto@yorkdispatch.com or on Twitter at @tina_locurto.