Met-Ed, Columbia Gas won’t cut service for customers with past-due bills during crisis
Med-Ed and Columbia Gas have announced they will not shut off service for customers with past-due bills during the coronavirus crisis.
“We understand that customers may be facing concerns and hardships due to steps underway to help limit the spread of #COVID19,” Met-Ed said in a Facebook post Friday. "Effective immediately, service shutoffs for past-due customers are discontinued."
The decision also will limit in-person interactions between company employees and the public.
“We will monitor the situation and adjust our policy as circumstances develop,” the company said.
Customers facing hardships should call 1-800-545-7741 to speak with a Met-Ed representative.
Columbia Gas said in a news release it is offering a flexible payment plan to customers experiencing a hardship during COVID-19 by suspending late payment charges until May 1.
— Ron Musselman can be reached at firstname.lastname@example.org or via Twitter at @ronmusselman8.