York County 911 center back to normal
York County 911 experienced a power outage Tuesday morning that disrupted call center service from 6:10 a.m. until 7:45 a.m., according to county spokesman Carl Lindquist.
The outage occurred due to a faulty battery inside an Uninterruptable Power Supply (UPS) system, which is supposed to provide power while back-up generators are activating, Lindquist said. The failure of this system caused a loss of power to much of the center.
Lindquist said some calls were unable to get through during the outage, but the number calling would show up as an abandoned call, and the center would call back.
The county does not believe it missed any calls during the outage, but it can't be 100 percent positive, he said.
The center was able to function using backup radios and paper dispatches, as opposed to the online version.
Lindquist said the outage was definitely unrelated to county's website being hacked on Friday.
Numerous local police and fire departments, including York City Fire and West Manheim Township Police, were on social media advising residents to call their office phones directly if they couldn't reach 911 during the outage.
— Reach David Weissman at firstname.lastname@example.org.