Commissioners to vote Wednesday on $750K contract for 911 center
The York County Board of Commissioners will vote Wednesday on a $750,000 contract with IXP Corp. to provide management consulting at the York County 911 center, according to a draft of the meeting agenda posted online Monday.
The six-month contract would direct IXP Corp., a New Jersey-based consulting company that specializes in 911 centers, to "move from evaluation to consultation and assistance in modifying the processes, training and organization of the York County 911 Communications Center," the agenda states.
The contract would go into effect Monday, Sept. 23.
County officials were not immediately available to comment Monday afternoon.
Low staff retention, over-reliance on overtime hours and other management woes have plagued the 911 center for years.
York County paid IXP more than $116,000 to conduct an audit at the center earlier this year. The resulting report, which the county received in June, stated that current management is not up to the task of implementing the necessary changes to turn things around at the 911 center.
A few of the problems IXP outlined included poor cross-training, broken trust between the 911 center and public safety agencies and a dispatch system that's too complex.
The York County Board of Commissioners will meet at 10 a.m. Wednesday, Sept. 18, at the York County Administrative Center, 28 E. Market St., York City.